Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") are an agreement between Vetora Innovations Pvt Ltd ("Vetora", "Company", "we", "us" or "our") and you, the person or business using our website or services ("you", "your" or "user"). They apply to our website, vetora.au, and to the software development, mobile app development, web development, UI/UX design, AI solutions, NFT marketplace development, and SEO and marketing services we provide ("Services").

By accessing our website or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please discontinue the use of our website and Services.

1. Eligibility and User Responsibilities

This section sets out what we ask of you when you use our website and Services. To access or use our Services, you must provide accurate, complete and current information where required, and keep that information up to date. This helps us communicate with you clearly and deliver your project without unnecessary delays.

• You are solely responsible for maintaining the confidentiality of any account credentials provided to you, such as access to a shared project board, and for all activities conducted through your account. Please let us know promptly if you believe your account has been accessed without your permission.
• You agree not to use our website or Services for any unlawful, fraudulent, abusive or unauthorised purpose, including any attempt to interfere with the security or operation of our website or systems.
• You must comply with all applicable laws, regulations and industry standards while using our Services, including those that apply to the content and data you provide to us.

2. Service Usage and Limitations

This section explains how information on our website should be used and the limits of our Services. The information, content, and materials on our website are provided for general informational purposes only and are intended to help you understand how Vetora Innovations, as a digital solutions company in Australia, can support your business. They should not be relied on as professional advice for your specific circumstances.

• We make every reasonable effort to keep our website accurate and up to date. However, details such as service descriptions, technologies and indicative timelines may change, so we do not guarantee the accuracy, completeness, reliability or suitability of any content or Service.
• Your use of our Services is at your own risk and discretion. Every business has different needs, so we encourage you to discuss your requirements with us. Before any work begins, we map out the scope, development stages and estimated cost with you, so you can assess whether our Services are the right fit.
• To keep your project on schedule, we ask that you provide the content, information, approvals and feedback we reasonably request in a timely manner. Delays in receiving these may affect delivery timelines.
• From time to time, we may modify, suspend or discontinue any part of our Services in order to improve, maintain or update them. We reserve the right to do so without prior notice.

3. Intellectual Property Rights

This section explains who owns the content on our website and how it may be used. All content, software, designs, logos, graphics, trademarks, service marks, text and other materials available through our website and Services are the exclusive property of Vetora Innovations or its licensors, and are protected by applicable intellectual property laws.

• You are welcome to view our website for your own information. However, no content may be copied, reproduced, distributed, modified, republished, transmitted, displayed or exploited for commercial purposes without the prior written permission of Vetora Innovations. If you would like to use any of our materials, please contact us and we will be happy to consider your request.
• Any unauthorised use of our intellectual property may result in legal action under applicable laws.

4. Third-Party Links and Services

This section explains our relationship with third-party websites and services. For your convenience, our website or Services may contain links to third-party websites, applications or resources. The solutions we deliver may also rely on third-party services, such as app stores, hosting providers, cloud platforms, payment gateways and APIs.

• Such third-party platforms operate independently and are governed by their own terms, privacy policies and practices. We encourage you to review them before using these services.
• Vetora Innovations does not endorse, control or assume responsibility for any third-party content, products, services or websites. This includes delays, outages, policy changes or decisions made by those providers, such as the outcome of an app store review.

5. Payments, Fees and Refunds

This section explains how fees and refunds work. By purchasing or subscribing to any paid Service, you agree to pay all applicable fees and charges as communicated at the time of purchase. We offer project-based, hourly and retainer engagement models, and we map out the estimated cost with you before work begins, so you know what to expect.

• Payment obligations are non-transferable and must be fulfilled in accordance with the agreed payment terms. This means the person or business that engages us remains responsible for payment.
• Refund requests, where applicable, will be processed in accordance with our Cancellation & Refund Policy for the purchased Service. We recommend reading that policy before your project begins.
• Failure to request a refund within the applicable refund period may result in the loss of refund eligibility, so please raise any concerns with us as early as possible.

6. Disclaimer and Limitation of Liability

This section explains the limits of our responsibility. While we take care to deliver quality work, our Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, except where required by law.

• To the extent permitted by law, Vetora Innovations disclaims all warranties relating to merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability of Services.
• To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, special or punitive damages arising from the use of, or inability to use, our Services.
• We shall not be responsible for any data loss, business interruption, loss of profits or damages resulting from technical failures, third-party actions or unforeseen circumstances. We recommend that you keep appropriate backups of your important data.
• We are not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, cyberattacks, government actions, labour disputes or other force majeure events. Where such an event occurs, we will make reasonable efforts to keep you informed and to resume the Services as soon as practicable.

7. Termination

This section explains when access to our website or Services may end. We reserve the right to suspend, restrict or terminate your access to our website or Services at any time if we believe you have violated these Terms or applicable laws. Upon termination, all rights granted to you under these Terms shall immediately cease. Any fees for work completed up to the date of termination remain payable.

8. Governing Law and Jurisdiction

This section explains which laws apply to these Terms. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Australia. Any dispute, claim or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Victoria, Australia. We value our client relationships and would always prefer to resolve any concern through open discussion, so please contact us first if an issue arises. The Company's registered office is located at Suite 526, Level 2 UL40, 1341 Dandenong Road, Chadstone, VIC 3148.

9. Contact Information

For any questions, concerns, legal notices, or requests regarding these Terms and Conditions, please contact Vetora Innovations using the details below. Our team will be happy to help.

• Email: info@vetora.au
• Phone: +61 400 852 641
• Address: Suite 526, Level 2 UL40, 1341 Dandenong Road, Chadstone, VIC 3148
• Website: vetora.au/contact-us

By using our website and Services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.